Managing claims quickly and effectively can help you identify and keep ahead of potential challenges while managing costs. As a franchise owner, it is critical to put a claims management process in place that enables your employees to take proactive action to protect your operations and business.
How can you prepare for a potential claim?
Know your policy: Familiarize yourself with the specifics of your insurance policy, including coverage limits, exclusions, and specific requirements for claims. Understanding these details can help you prepare for a potential claim and allow you to respond more efficiently.
What can you and your employees do following an incident?
1. Take immediate action
- Notify the manager on duty of the incident
- Contact the 7-Eleven Asset Protect Hotline at 800-555-2620
- Alert ESIS at 833-610-2580 or 7elevenclaims@tnwinc.com
Pro tip: Contacting your carrier and asset protection immediately allows them to start the claims process, retain critical video footage and potentially reach a resolution more quickly.
2. Document your loss
- Complete an incident reporting form immediately
- Collect contact information for any witness accounts of the event
- Obtain a copy of all pertinent video surveillance and take additional photos of the area where incident occurred
Pro tip: Pertinent documentation should be retained for an additional year beyond the minimum required by your state’s statute of limitation.
3. Submit your claim promptly
- Understand the timelines for claim submissions outlined in your policy
- Provide clear and concise information about the incident and the circumstances surrounding it
- Submit your claim as soon as possible following the incident so that it can be processed in a timely manner
Pro tip: Try to avoid delays since these can lead to complications or even denial of your claim
What should you do once you’ve submitted your claim?
It is important to maintain regular communication with your insurance adjuster or claims representative. Follow up to check on the status of your claim, respond promptly to any requests for additional information, and keep a record of all interactions. This proactive approach can help expedite the claims process.
Need more information?
For additional guidance on managing your claims and protecting your business, contact your Marsh representative.
Email: 7-Eleven@marsh.com | Phone: +1 855 546 5361 | Hours: 8 am – 5 pm CST, M–F
