Claims Handling
We understand the importance of quick and accurate claims processing. Here, you'll find information on how to streamline your claims process, save you time, and guide you every step of the way. Timely and precise handling of your claim makes all the difference. That’s why we are committed to ensuring settlements are delivered promptly, providing you with peace of mind and confidence in our service.
Claims handling for the Square Deal Insurance Program is managed either through a specialized Third Party Administrator (TPA) or directly by the carrier.
*TPA claims services are provided by Gallagher Bassett
For SDIC products
General Liability, Workers’ Compensation and Hired and Non-owned Auto
Nurse Triage Service for Worker's Compensation
If you've experienced a non-life threatening injury at work, immediately call the Priority Care 365 (PC365) Nurse Triage Service. The NurseLine is available for non-emergency situations related to Worker's Compensation claims. Before seeking treatment, a nurse will speak directly with the injured worker to gather injury information and recommend the most appropriate treatment plan. This helps ensure proper care from the start and can prevent minor injuries from escalating into costly claims.
Benefits of using PC365 Nurse Triage Service:
- Reduces claims frequency and cost
- Improved claims outcome and experience
- Ongoing care and guidance from a nurse from the point of injury
- Faster return-to-work for employees
- Reduces ER & ambulance utilization
How to access the NurseLine:
- If the injured worker needs to report a work-related injury and has not yet sought medical treatment, call (833) 226-3251.
- When prompted, Press 1 to connect with a nurse.
- The nurse will collect injury information and provide guidance on next steps and treatment plan.
- The injured worker will be provided a loss number as the incident is reported. They can provide this number to Gallagher Bassett to reference their claim.
