Frequently Asked Questions

Marsh has partnered with an A.M. Best A+ (Superior) rated carrier to underwrite the products that meet Amazon's insurance requirements for DSPs.

No down payment and easy monthly installments – with no finance charges. Marsh will simply deduct your insurance payment automatically from the checking account of your choice via ACH (Automated Clearing House) on the 25th of each month. Marsh will send a billing statement before the automatic deduction occurs confirming the amount that will be drafted from your bank account. Need to update your ACH information? Log in today >

Marsh is committed to making it easier to manage your insurance. We are excited to announce after your coverage is bound, you are now able to create your account for our online experience!

After you create your account, you will be able to view a summary of your policy details and access your actionable dashboard that can help you mitigate cost increases at the time of your renewal.

Here's a quick rundown of what information is now available to you through the Insurance Performance dashboard:

• Helps you better understand your insurance performance
• Get personalized insights & actions to minimize insurance costs

Feel free to ask us any question — our dedicated team is always ready to help.

Ready to get started? Create account >

Below we have outlined how Authorized Offiers can manage user access for the online experience. 

1. Log in
2. Click the menu at the top left corner
3. Click "User Management"
4. You can add new user by clicking the blue button "Add Authorized User" 
   • If the user has not created an account online before, they will need to complete the process and will be able to log in.    
5. You can delete previous Authorized Users by clicking the trashcan next to their information 

Certain states require reporting to be completed for each vehicle. 

Self-Owned vehicles (insured through Marsh)

• Marsh will proactively reach out to you requested registered owner information for any self-owned vehicles that are registered in Fleet Tool.
• For additional questions, reach out to your regional account team. 

Element Owned vehicles 

• Element owned vehicles state reporting is completed by Element. Please contact Element if you have any questions or concerns. 

Wheels Owned vehicles 

• Wheels owned vehicles state reporting is completed by Wheels. Please contact Wheels if you have any questions or concerns. 

If you lease a vehicle through Amazon, you are required to carry a copy of the Master Policy Auto ID card and the Auto ID card issued for your company’s auto policy. It is important to train your drivers on the differences between these two cards and in which events they should be used.

In the event of an accident, your drivers should provide the Auto ID card issued for your company’s auto policy. If the correct card is not provided, this will delay claim processing. This Auto ID card will list your business information such as business name, business address and the policy number (begins with ALA).

The Master Policy Auto ID should be used for proof of registration in the event of a traffic stop or if proof of registration is required. If the correct card is not provided in this circumstance, the vehicle will show as unregistered or uninsured when the registration is verified. This Auto ID card will have Amazon Logistics listed as the owner and will have the Master policy number listed (begins with MWTB). 

You are able to create and download your evidence only Certificate of Insurance (COIs) for your active policies through Marsh via our online platform. Log in today >

Need a certificate for a pending policy or for a specific certificate holder or additional insured? Call or email us today.