General
As a Delivery Service Partner (DSP), you are required to carry specific insurance coverages and limits. Amazon has selected Marsh to manage an exclusive program, specifically designed to meet Amazon’s DSP insurance requirements.
Our solution is your one-stop-shop for helping you manage your DSP business insurance requirements.
Marsh, the world’s leading insurance broker and risk advisor, specializes in designing customized insurance solutions. Our job is to simplify managing your business insurance so your DSP business can survive and thrive.
No down payment and easy monthly installments – with no finance charges. Marsh will simply deduct your insurance payment automatically from the checking account of your choice via ACH (Automated Clearing House) on the 25th of each month. Marsh will send a billing statement before the automatic deduction occurs confirming the amount that will be drafted from your bank account. Need to update your ACH information? Log in today >
Marsh is committed to making it easier to manage your insurance. We are excited to announce after your coverage is bound, you are now able to create your account for our online experience!
After you create your account, you will be able to view a summary of your policy details and access your actionable dashboard that can help you mitigate cost increases at the time of your renewal.
Here's a quick rundown of what information is now available to you through the Insurance Performance dashboard:
- Helps you better understand your insurance performance
- Get personalized insights & actions to minimize insurance costs
Feel free to ask us any question — our dedicated team is always ready to help.
Ready to get started? Create account >
Below we have outlined how Authorized Offiers can manage user access for the online experience.
- Log in
- Click the menu at the top left corner
- Click "User Management"
- You can add new user by clicking the blue button "Add Authorized User"
- If the user has not created an account online before, they will need to complete the process and will be able to log in.
- You can delete previous Authorized Users by clicking the trashcan next to their information
Certain states require reporting to be completed for each vehicle.
Self-Owned vehicles (insured through Marsh)
- Marsh will proactively reach out to you requesting registered owner information for any self-owned vehicles that are registered in Fleet Tool.
- For additional questions, reach out to your regional account team.
Element Owned vehicles
- Element owned vehicles state reporting is completed by Element. Please contact Element if you have any questions or concerns.
Wheels Owned vehicles
- Wheels owned vehicles state reporting is completed by Wheels. Please contact Wheels if you have any questions or concerns.
Visit our claims page to learn more about how to report a claim, who handles claims, and more.
You can find your EMOD in two ways.
- Your EMOD can be found in your current insurance policy on the "Declarations" page.
- You can contacy your state compensation insurance authority. They may direct you to a third-party organization in some states, such as the National Council on Compensation Insurance (NCCI).
Interested in learning more about EMODs? Check out this resource our team of insurance professionals developed to help explain the in's and out's of EMODs.
Questions about Workers' Compensation audits should be directed to the insurance carrier auditing your payroll information. In the case of the Marsh DSP Insurance program, this is Old Republic Insurance Company (ORIC).
Questions about discrepancies or issues with fleet vehicles should be directed to Amazon fleet resources. Questions about your bill, or disputes related to vehicles listed on your Marsh invoice should be directed to the Marsh account team.
Questions about your bill or disputes related to vehicles listed on your Marsh invoice should be directed to the Marsh account team. As Amazon's Value Added Services (VAS) partner for insurance coverage, Marsh uses Fleet Portal data to determine how many vehicles to bill for each month. To ensure accurate billing, please check Fleet Portal daily and confirm the vehicle data is correct.
Initiating coverage
As the DSP Insurance Program manager of choice for Amazon, our insurance solution is your one-stop-shop for helping you manage your DSP business insurance requirements. Learn more on initiating coverage today.
Service
If you lease a vehicle through Amazon, you are required to carry a copy of the Master Policy Auto ID card and the Auto ID card issued for your company’s auto policy. It is important to train your drivers on the differences between these two cards and in which events they should be used.
In the event of an accident, your drivers should provide the Auto ID card issued for your company’s auto policy. If the correct card is not provided, this will delay claim processing. This Auto ID card will list your business information such as business name, business address and the policy number (begins with ALA).
The Master Policy Auto ID should be used for proof of registration in the event of a traffic stop or if proof of registration is required. If the correct card is not provided in this circumstance, the vehicle will show as unregistered or uninsured when the registration is verified. This Auto ID card will have Amazon Logistics listed as the owner and will have the Master policy number listed (begins with MWTB).
Marsh has worked with Amazon to get regular updates to your active vehicle information through the Amazon Fleet Portal. When Marsh receives a vehicle change notice from the Amazon Fleet Portal, we will automatically update your insurance and notify you of the changes. Should you have any questions about these changes, contact your Marsh insurance advisor for assistance.
You are able to create and download your evidence only Certificate of Insurance (COIs) for your active policies through Marsh via our online platform. Log in today >
Need a certificate for a pending policy or for a specific certificate holder or additional insured? Call or email us today.
Any Amazon Breach of Contract questions should be directed to your Amazon Business Coach or the Breach of Contract team at Amazon. If billing or payment questions arise related to a policy under the Marsh DSP Insurance Program, please reach out to your Marsh regional account team.
Workers' Compensation billing
Pay-as-you-go is a monthly billing feature that is now available upon new enrollment with Workers’ Compensation policies through the Marsh DSP Insurance program. Your policy and payments will automatically update to account for changes in payroll throughout your policy term with actual payroll amounts. This helps simplify cash flow management and administration because your premiums will be aligned with your actual payroll, reducing the risk of your annual premium audit resulting in high amounts of additional premium being due.
New policy: We have made enrollment easy! After you bind your Workers’ Compensation policy through the Marsh DSP Insurance program, you will automatically be enrolled in pay-as-you-go billing. It will be the only billing option available for DSPs.
Renewing: Pay-as-you-go billing will be available to you with your Workers’ Compensation renewal. You cannot enroll in pay-as-you-go billing during your current coverage period.
We will receive payroll information from Amazon as provided by your payroll provider on a monthly basis. This means you do not need to take any additional steps to provide your actual payroll amounts. We will calculate your Workers’ Compensation premium based on actual payroll information.
The monthly premium bill will be allocated to 95% drivers and 5% clerical, unless you have directed a preferred allocation. If you participate in the Walkers program, your allocation for all payroll in the state of New York, will be allocated to 25% drivers, 70% walkers and 5% clerical, unless you have directed a preferred allocation.
Yes! We have enhanced your billing breakdown document which accompanies your monthly bill, to now include payroll information used to calculate your Workers’ Compensation premium.
With pay-as-you-go billing, we use the previous months payroll to determine the amount due. This means if you have a policy effective 9/1/2024, your first bill will be on October 25th using the September 2024 payroll. Your last installment will be charged after policy expiration in order to collect the full payroll for the policy term.
Example: If your policy is effective 9/1/2024, your last bill will come out on 9/25/2025.
We’ve got you covered! As a bonus, we include newly reported changes from the previous billing month (most recent plus one!) to catch these changes.
Previously, your monthly bills were based on the estimated annual payroll that you provided when you applied for Workers’ Compensation. Now, your monthly bill will be reflective of your actual payroll, helping to potentially avoid high additional premium amounts being due at the time of audit. This will help you more efficiently manage your business expenses and simplify cash flow management.
Contact a member of your regional account team for any questions regarding payroll or billing.