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Introducing the Marsh Insurance Portal: Quickly access COIs on-demand, 24/7! To get started, all you need is your user ID & email address to create an account.

Resource center for SERVPRO® Franchise Owners

Find the resources and tools you need to help you better manage and maximize your SERVPRO® Franchisee Insurance Program.

Resources and Tools

This booklet provides basic information about Marsh and how we can support your business.  With comprehensive solutions for both mandatory and suggested coverages, Marsh has your back.

Marsh makes it easy to obtain a quote for your commercial auto fleets up to 40 power units.* Simply download, complete and send in this Commercial Auto Quote tool to servprofranchiseinsurance@marsh.com. A Marsh representative will review your information and be in touch!

*A power unit is a motorized vehicle licensed for road use.

Need a COI? Requesting one is easy. Simply complete and submit this form. A Marsh representative will review your information and be in touch!

Frequently Asked Questions

We have experience serving the unique business insurance needs of franchisees like you. We know you’re on the go. Our job is to simplify managing your business insurance, so you can focus more time on running your franchise!

This program is developed to help franchise owners navigate the insurance process. We strive to deliver:

  • Expertise:  Our programs protect many franchise businesses – just like yours – with secure, comprehensive insurance coverage options. 
  • Dedicated team members: There is a team of insurance professionals who understand your business and will help you ensure your business is protected.
  • Future enhancements:  We peridiocally launch new tools and resources that help franchise owners manage their insurance coverage online.

Marsh, the world’s leading insurance broker and risk advisor, specializes in designing customized insurance solutions. Our job is to simplify managing your business insurance so your franchise business can survive and thrive.

Marsh has worked with ServPro to identify a suite of carriers providing comprehensive coverages that have proven invaluable to franchisees like you.  In addition to Restoration Risk Rentention Group, Marsh is proud to present a suite of products from Nationwide, AmTrust, and Progressive.

For policies  with Restoration Risk Retention Group (RRRG), billing is managed by AIS, a third party billing provider. Policies placed with Nationwide, AmTrust and/or Progressive are typically Direct Bill – which means the issuing carrier will bill you directly for the premium due on the policy. 

  • Workers' Compensation audits are an essential part of the insurance process. When you purchase a Workers' Compensation policy, the premiums are estimated based on your business operations and payroll information. However, to ensure that these estimates are accurate and that the policy classifications are appropriate, all policies are subject to an audit. During the audit, the insurance carrier will review the estimated payroll and associated employee class class codes, adjusting the final policy premium to reflect the actual payroll. These audits are required by law and are clearly stated in every policy we place.  The goal is to ensure that you are paying the right amount for your coverage based on your actual payroll. 
  • Premium audits are vitally important. A workers' compensation audit determines the final premium for an insurance policy, and the data collected during an audit is later submitted to rating organizations, such as NCCI and independent bureaus. This information is used in developing experience modifiers and loss costs.

Claims Information

Claims for the Restoration Risk Retention Group (RRRG) policies (GL,PL, Excess, LSR, Cyber) are handled by CCMSI:

Cannon Cochran Management Services, Inc. (CCMSI)
    133 S. 11th St., Suite 430 
    St. Louis, Missouri 63102 
    Phone: (800) 638-3314 (Toll Free) 
    Phone: (314) 418-5511 (Direct) 
    Fax: (217) 477-4999 
    Email: cstjohn@ccmsi.com

For other policies: 

AmTrust (Workers' Compensation / Auto): 1-888-239-3909
Nationwide (Inland Marine/ Bailees, EPLI, Auto, Property, etc.): 1-800-421-3535
Progressive (Auto): 1-800-776-4737

Apply for Coverage

Not insured with us yet? Apply today to ensure your franchise is protected. Complete the application below for General Liability, Pollution Liability, Limited Service & Repair, Cyber and Commercial Excess Liability coverage. 

Start Application

Already have coverage and time to renew? Start your renewal today to ensure you business is protected. 

Renew General Liability, Pollution Liability, Limited Service & Repair, Cyber and Commercial Excess Liability

Start Renewal Application

Secure coverage to protect your business from losses resulting from damage to a customer’s items in your temporary possession. Coverage is extended to property in transit and off premises.  

Start Bailees Application

Complete your application today to help employees that experience work-related injuries or illnesses pay for medical care, wages from lost work time, and more . 

Start Workers' Compensation Application

Apply for Commercial Auto insurance today, which covers the cost of injuries and damages that are caused by you or your employees involving your business autos, up to your policy limits. This coverage can include both liability and physical damage coverage, and can also pay for damage to your vehicles if you hit another vehicle or object.

Start Commercial Auto Application

Protect your franchise business today