Errors & Omissions incident checklist

DO:

• Do complete the claim report that is in your Handbook and promptly submit as instructed on the form; or contact a Marsh representative for assistance.
• Do gather and organize all pertinent records related to the claim.
• Do record all information known about the incident surrounding the claim.
• Do cooperate with the insurance carrier.
• Do comply with all policy conditions and requirements.

DO NOT:

• Do not overreact to the claim.
• Do not, under any circumstances, alter the client's file as it relates to the charges.
• Do not discuss the claim with anyone other than the claims representative, legal counsel or any other member of the office directly involved in the claim.
• Do not admit to wrongdoing or offer to make any payments.
• Do not provide any written or recorded statement without your insurance carrier's legal counsel or WFGIA/TFA legal counsel present.
• Do not allow inspection, copying, or removal of client files and records without consulting with WFGIA/TFA legal counsel managing the claim.
• Do not attempt to manage the claim on your own.

WHEN TO REPORT A CLAIM

• When you are served an actual lawsuit, summons, notice to take depositions or to produce documents, or other legal action.
• When you are served with or asked to respond to a complaint or any other federal, state, or local legal proceeding.
• When you are served with a subpoena.
• When you are threatened with litigation or legal action and/or received a demand for money or services, either verbally or in writing.
• When you become aware of any proceeding, event or development that has resulted in or could in the future result in the establishment of a claim against you. 
  

WHERE TO REPORT A CLAIM

As soon as you are aware of a claim or potential claim, complete the claim report that is in your Handbook and promptly submit it as instructed on the form; or contact a Marsh representative for assistance.