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Claims

Need to submit a claim?

In the event of any occurrence which could result in a claim under your MarshWings policy, you must immediately notify the your Marsh client service representative and/or the Insurer:

XL Specialty Insurance Company

Phone: 1-800-665-2222

Email: claimscanada@axaxl.com

Dedicated claims advocates

Limit of Liability

 Our specialized claims team is at the heart of MarshWings. They provide fast, efficient, and comprehensive claims support, working closely with you to achieve positive outcomes.

Exceptional service

We understand the importance of quick and accurate claims processing. Our seasoned professionals bring not only experience and knowledge but also patience and compassion, making sure you receive unparalleled support.

FAQs

You must immediately report the nature and place of the occurrence, the aircraft involved, the name of the pilot, the extent of injuries or property damage, and provide the names and addresses of any witnesses and contacts for further information.

Your Insurer’s claims team will appoint an experienced, specialist aviation adjuster who will contact you as soon as possible.  Your adjuster is a representative of the insurer who will guide you through the claims process. They will help you report the facts, coordinate repair estimates, and other information needed to  report back to the insurer. The adjuster will make recommendations to the insurer based on policy coverage to settle the claim. 

You must protect the aircraft from further damage and not admit any liability without the insurer’s permission. The insurer must be allowed to inspect the damage. 

You must notify the police immediately after discovering the theft and file a report with them. You must then file a claim with your Insurer.